Customers of Zenith Bank are groaning over their inability to access their accounts or carry out any transactions almost 24 hours after the bank announced a routine IT maintenance.
Contrary to the promise by the bank that online transactions would resume after 2.30 pm on Tuesday, October 1, 2024, as of 8.00 am on Wednesday, October 2, customers of the bank are still unable to log in to their app, or do any online transaction.
According to some of the bank’s customers, the downtime attributed to IT maintenance since Monday, making it the third day they have been unable to access their money.
Many of the bank’s customers have taken to social media to express their frustration as the service downtime continues without any hope of restoration in sight.
On Nairaland, a customer identified as Samuel lamented that his family has been subjected to hunger as a result of the bank’s service disruption.
“The experience is really hurtful. Till now my children have not eaten because of one useless Bank which I deposited my money. The time slated has elapsed yet no network connection for any transaction to be carried out,” he said.
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